Mobile CEx Solution Delivery
Over 10 years of diverse experience in CEx Delivery, Solution Development, Mobile communications.Roles include CEM, Network Performance Management, OSS delivery and ETL support,Data Analytics,Reporting and Network/Subscriber intelligence. Data Analytics:Mobile subscriber behavior analysis, Insights for data driven decision making, analyzing and quantifying the Quality of Experience and usage trends,Users/Usage segmentation,behavioral/geographical/pattern analysis and churn rate etc. CEM/NPM: Providing holistic insights into geo-located subscriber behavior and live network quality by coupling third party test cases,customer complaints and performance statistics to investigate service affecting problems of Setup Delays, Data Throughput, Coverage, Quality and Mobility. OSS Support: Providing technical assistance for OSS delivery projects, ETL cycle support and maintenance, KPI formulation and harmonization for OSS tools and customer interfacing. Tools Development: Proficient in MS Excel/Access for preparation of Macros and SQL scripting for data mining and SDAP scheduling. Multi-Vendor Tools: - MS Office - Tableau - Huawei: Smart Care (SEQ), SDAP, M2000, PRS - NSN: NetAct - ZTE:Netnumen,EMS - Groundhog: Geolocation - SIGOS: Active Probe - Oracle 10 - Aircom: Optima
