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Ammar Azhar

Mobile CEx Solution Delivery

Basic Info
  • Career Track: Data Science >> Data Engineering: DWH and Big Data
  • Public Username: ammar-azhar17
  • LinkedIn: View
About

Over 10 years of diverse experience in CEx Delivery, Solution Development, Mobile communications.Roles include CEM, Network Performance Management, OSS delivery and ETL support,Data Analytics,Reporting and Network/Subscriber intelligence. Data Analytics:Mobile subscriber behavior analysis, Insights for data driven decision making, analyzing and quantifying the Quality of Experience and usage trends,Users/Usage segmentation,behavioral/geographical/pattern analysis and churn rate etc. CEM/NPM: Providing holistic insights into geo-located subscriber behavior and live network quality by coupling third party test cases,customer complaints and performance statistics to investigate service affecting problems of Setup Delays, Data Throughput, Coverage, Quality and Mobility. OSS Support: Providing technical assistance for OSS delivery projects, ETL cycle support and maintenance, KPI formulation and harmonization for OSS tools and customer interfacing. Tools Development: Proficient in MS Excel/Access for preparation of Macros and SQL scripting for data mining and SDAP scheduling. Multi-Vendor Tools: - MS Office - Tableau - Huawei: Smart Care (SEQ), SDAP, M2000, PRS - NSN: NetAct - ZTE:Netnumen,EMS - Groundhog: Geolocation - SIGOS: Active Probe - Oracle 10 - Aircom: Optima

Skills
avatar
  • Go-Getter
  • Self-Searcher

Experiences

  • Mobile CEM Solution Architect

    01 Sep 2021 - Currently Working 4 Years

    qeema

  • Customer Experience Analyst

    01 Jun 2014 - 01 Feb 2022 8 Years

    Huawei Technologies

  • OSS Delivery and Support Engineer

    01 Feb 2013 - 01 Jun 2014 1 Year

    AIRCOM International

  • Voice Performance Engineer

    01 Jul 2010 - 01 Feb 2013 3 Years

    Telenor Pakistan

Education

  • BE - Others

    January, 2005 - June, 2009

    National University of Sciences and Technology (NUST)

  • SSC and HSSC - Others

    January, 1999 - June, 2004

    PAF Public School, Sargodha.

Languages

  • Arabic

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

  • English

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

  • Urdu

    Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner

Interests

  • Visualization
  • Data Analytics
  • Data Engineering
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